Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • If your item requires special shipping we will be contacting you to discuss freight shipping options.

Potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple freight rate shipping: We offer freight shipping within the United States only. If you are located outside of the United States place contact us at , 859-881-3996 to discuss purchasing options.

International Shipping

If you are located outside the United States of America, please visit our International Shipping page by Clicking Here. Collins Dental Equipment utilizes the eBay Global Shipping Program and encourages all of our customers to browse our official eBay store, Click Here.

You can also contact us by e-mail at:
[email protected]

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.


Call Us Today - 8am - 5pm EST